By Enabliser Andrew Mc
The last blog 2 of 3 covered off the initial meeting...
All the projects that Enabling are involved in are managed within the framework of our implementation methodology which we call the Enabling Experience.
The Enabling Experience signifies the journey we take with our customers. This experience provides a complete project methodology; including project management discipline and field-tested best practices. The Enabling Experience is designed to help drive productivity through a consistent approach, utilising standard tools and templates. In this way we are able to achieve successful project execution - driving business value from the outset, whilst always aiming to gain a Raving Fan as a result!
The Enabling Experience as shown in this diagram below is a high level overview of the methodology process that we adhere to, hover over an area of interest (like Needs Analysis) for additional information about that area.
We work together to expand our mutual understanding of the business needs, as well as identifying the ROI on a new business solution.
At this stage we will recommend a solution. We will work closely with your people to ensure the solution is developed and configured to suit your business.
The most exciting phase - we have worked through the genuine business needs and detailed solution design so that the delivery phase should be straightforward. It is where all the efforts of the project team come together for a successful transition to the new solution and you see the return on investment.
In this phase of the Enabling Experience, the customer is looked after via the Customer Care Programme, Account Management and the ongoing optimisation of your solution.
Our Business Development team assists you with recognising business need, developing a project overview and most importantly working with your team to select the right solution.
Project Greenlight is a signal made by the Customer at the close of the project to signify that they are a Raving Fan and happy to share their success.
This stage also indicates involvement of the Customer Care team as the customer moves to the next stage of the Enabling Experience.
Find out more about how we implement the 'Enabling Experience' with a detailed explanation about the Methodology behind our range of services contact us.