Our implementation methodology is designed to minimise the risks associated with any major new business system.
The following explains our proposed approach to completing your implementation, including necessary user and technical training for on-going use of the System. It should be followed in conjunction with the methodology diagram above.
While there are a number of distinct phases, the size of the project affects the complexity and duration of phases. For simpler and smaller organisation requirements, especially with a Rapid Implementation, the Detailed Analysis and Development phases may not be required.
Opportunity Assessment
In this initial stage we are reviewing your business needs with you, as well as your timing and planning process to assess whether, as organisations, we have a potential solution which can succeed for you. One size fits all is not our approach. We believe the initial fact finding and planning processes are vital for a successful project and to minimise the risk.
Our Business Development team assists you with recognising the business need, aligning your business plan with these requirements, developing a project overview and most importantly, working with your team on a high level analysis focused on solution selection.
The remaining stages are chargeable.
Needs Analysis Engagement
Needs Analysis engagement is where we work together to expand our mutual understanding of your business needs. We work with you to determine key business needs & identify benefits and the business goals that would justify investment in new information systems. It gives us an understanding of how you operate now and where you want to go.
Solution Design Workshop
The Solution Design Workshop is a tool to ensure that all the stakeholders have the same view of the business process and interfaces to other systems. This is not tied to a specific to any particular software product and can include one or more workshops to interview staff that would use the system about what processes they follow. It includes an overview of potential software solutions, the best fit, potential gaps in functionality, how they would be resolved and a view of the future direction.
The workshop ensures that the proposed solution or solutions genuinely add value to the business. Essentially, it is the bridge between the real world business and information systems.
Detailed Analysis
The Detailed Analysis is used in a larger project; perhaps with multiple sites or companies, where to meet the identified requirements, we may mutually consider designing a new business process workflow or defining a new solution approach for the existing business process. A new solution approach can typically be accomplished with custom development.
The identified resolutions should be prioritised and documented. This is done by updating the existing business process documentation, if it exists, and by creating a new document that describes the resolutions in detail.
Build
The goal of the Build phase is to design the system to ensure the business requirements are implemented. The phase includes design of both the overall solution configuration and design of specific customisations and integrations needed to satisfy business requirements identified during the previous phase. The customisations may range from simple user interface or report modifications to complex functionality additions or modifications. The phase also includes mapping and designing processes for data migration.
Deployment
The Deployment phase is where all the efforts of the project team come together for a successful transition to the new solution. There are several important activities that must be completed in order to reach the end goal. The phase includes all the activities related to final system and load testing, training End Users, and the actual cut-over to the new production environment.
Operations
The system has now gone live. The goal of the Operations phase is to guide you through the first weeks as any issues and questions arise. Final project and software related documentation, project review documentation, and on-going support contracts are provided in this phase. At the end of this phase the project will be running in normal operation mode.
Project Greenlight
Project Greenlight is a Customer Service policy that spans all Enabling divisions. A "Greenlight" is controlled solely by the customer, and signifies a successful close to a project. Our Consultant will continue to work with you as mutually agreed, in conjunction with our Customer Care team.
Ongoing Support
In the Customer Care stage the initial project is complete, all previous stages successfully finalised and 'Greenlight' achieved. Support is now provided as you require, via the Enabling Service Level Agreement, Account Management and ongoing Business Development – for new projects and upgrades - as appropriate. Your Consultant is still a vital contact.
Knowledge Transfer
At Enabling, our aim is for you to be self reliant, to have the knowledge to operate your system day to day from your own resources in normal operations. A crucial aspect of our support strategy is the regular transfer of knowledge from our services team to members of the user team. In this way, the customer is able to take ownership of their Enabling solution, and continue to play a crucial role in both long term evolution and day to day maintenance.
Optimisation
At Enabling we like to be partners with our Customers. This includes reviewing your existing implementation and advising on ways to increase the effectiveness of the solution. Optimisation means ensuring your system is operating in the best way for you, especially as the organisation changes.
Upgrade
When a new version of your application is released, the Upgrade has two components: to understand the new features and functionality, assessing the business benefits, and as agreed, to then upgrade the implementation to the new version of the software solution.
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