Purpose of Position
The purpose of this position is to profitably lead technology projects, to have hands-on involvement during implementations and to provide continuing support – with a specific focus on CRM. A secondary aspect is to undertake business development activity i.e. managing and farming opportunities with existing Customers and our business partners.
Key Accountabilities
Customer/Project Leader
-
To profitably lead Customer projects
-
Follow standard project management disciplines on projects including risk management and change management.
-
To identify new opportunities for work with existing Customers.
Implementation Consultant
-
Detailed analysis and documentation of a Customer's technology requirements and business processes.
-
Ability to research and understand software and hardware requirements of Customer systems for implementation purposes.
-
Successfully implement and configure software applications
-
Successfully coordinate the development and implementation of custom applications (including eCommerce & web solutions) with our internal development team
-
Keeps abreast of trends/developments in your specialist area and effectively applies this knowledge.
-
Provide end user training
-
Provide support and training to Enabling consultants.
-
Trouble-shooting skills and ability to remedy faults.
-
Aims for the timely delivery of Customer work that exceeds the Customer's expectations
-
Ensures the overall quality of work produced meets Enabling standards
Helpdesk/ Support
-
Ability to solve Customer problems via telephone and, if required, on site.
-
Technical support and troubleshooting
Administration
-
Ensure Customer records are up-to-date (whether CRM, Customer file, notes, database updates or other medium as required).
-
Disseminates skills, knowledge, best practices and industry market intelligence to actively increase the total body of knowledge of the firm.
-
Other support duties as required.
-
As part of this position you may be required to travel regularly to provide implementation and support services to Customers.
Key Relationships
Enabling Professional Services team
-
Enabling Melbourne team
-
Enabling – all regions
-
Customers of Enabling
-
External organisations such as software vendors, training providers, business partners and other relevant business associates.
Key Performance Indicators
To be agreed during goal setting
Person Specification
Experience/Qualifications
-
Certified Consultant qualification in area of expertise.
-
Advanced working knowledge of the software in area of expertise as required.
-
Advanced working knowledge of Microsoft Windows 9x/2000, NT and other operating systems.
-
Good working knowledge of network protocols & hardware
-
Good working knowledge of Microsoft Windows 9x/2000/XP/NT and other operating systems
-
Good working knowledge of the Microsoft Office family of products and other packages as required
-
Has a relevant degree or diploma in Information Technology, Accounting or relevant business qualification or practical industry experience.
-
Exhibits the ability to provide appropriate advice that is technically sound and relevant.
-
Demonstrates a high level of capability in field of expertise
Personal Attributes
-
Excellent communication skills, both written and verbal
-
Good problem solving/analytical skills and motivated to keep up-to-date
-
Is self-motivated, shows initiative and has a friendly demeanour.
-
Enjoys a team environment and able to work individually.
-
Shows leadership abilities
-
Good interpersonal skills
-
Adaptable and flexible
-
The ability to work well under pressure and perform to deadlines
-
Exhibits the ability to provide appropriate advice that is technically sound and relevant
-
Team player
-
Professional attitude at all times
-
Strong organisational skills, including the ability to manage conflicting priorities
-
Self-confidence in dealing with Customers at all organisational levels
-
Understanding the importance and rigid application of confidentiality
Core Competencies
Refer to the core competencies schedule for the performance standard required.
Forward your CV and contact details to Enabling